UK Price Promise – If you find a lower price, we’ll match it
Here at Mio Destino, we are committed to offering the best value available in the UK. While we strive to do so by providing an unmatched range of products and excellent customer service, we also work hard to always be competitively priced. We are so confident that we are, we promise to match any advertised price inclusive of delivery costs from other UK retailers. We never want our customers to have to decide between what we feel is the best online retail experience in the market and a lower price. At Mio Destino, we want you to have both the best shopping experience and the best prices!
What requirements must be met to have a price matched?
All of Mio Destino’s products destined for delivery within the UK are eligible for a price match. However, the product offered elsewhere, its purchase price, and the competitor must meet the following criteria:
* The competitor’s product must be identical as that offered at Mio Destino (e.g., same size, colour, style, etc.)
* The competitor’s product must be in stock at the time of the price matching
* The competitor’s price must include delivery, or, if not, delivery costs will be added to the offer price to create a total price inclusive of delivery (delivery costs will be estimated using the competitor’s delivery policies based on that product alone being ordered)
* The competitor’s price must be publicly advertised online and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts
* The competitor must be based in the UK and sell direct to consumers, e.g., no auction or marketplace sites like ebay or Amazon resellers.
Note that no other promotional offers can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount. We cannot retroactively price match after the product has been ordered. We reserve the right to restrict the number of items which can be purchased at a matched price to that which can be reasonably expected to be for personal use – purchase of multiple items at a matched price will only be allowed at the discretion of Mio Destino’s customer service team.
How does it work?
If the product for which you are interested in requesting a price match meets the requirements above, simply complete the form below and provide us the following:
* The website link (URL) to the precise Mio Destino product you wish to purchase, along with a list of all options like size and colour you want.
* The website link (URL) to the same in-stock product where you have seen it cheaper.
* The advertised purchase price (be aware of different product prices for different options)
* The competitors delivery costs (if delivery is not included in purchase price)
Providing we receive all this information, and it meets our guidelines, we will then email you a voucher code that covers the price difference. You can then enter that code within your Mio Destino shopping basket to reduce your purchase price for the product down to the agreed price. (Note that the voucher code generated is single use, product specific and valid for 72 hours.) If the requirements for a price match are not met, we will provide you with a clear explanation why.
We strive to respond to all price match requests within 1 business day, but it could take longer during periods of high volume.