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Shipping and Delivery

Mio Destino Delivery

Mio Destino is very pleased to offer very quick and cost-effective shipping options around the world.


Free Delivery

Mio Destino offers FREE DELIVERY to all of the UK on every product!

We also offer Free International Delivery depending on the total value of your order.  The threshold in order to receive free delivery for customers living outside of the UK is £100. 


How do I select the free delivery option?

You can choose your preferred delivery option when you check out.


 Will I receive my order any sooner if I pay for delivery?

  • Yes - we process orders where priority dispatch has been paid for first.
  • If you select the free delivery option, we will dispatch all your items together when they are all in stock. If we are still waiting for items after a week, we will dispatch the ones we do have.
 


 What if I want some items really quickly?

Pay for priority dispatch in the normal way - that way, we'll dispatch what we can as soon as we can.


Shipping Your Order To

Delivery Option

Delivery Price

Estimated Delivery Time

What Does this mean?

UK

Standard Delivery

FREE

Within 3-5 days from day of dispatch

Orders are processed as normal and shipped by Royal Mail 48. The order can be sent tracked

UK Priority 1st Class

£3.50

Within 1-3 days from day of dispatch

Orders are treated as priority and shipped by Royal Mail 24. The order can be sent tracked.

UK Next Day

£6.95

Ordered pre 2 pm – next working day.
Ordered post 2 pm – 1-2 working days.

Orders are processed as a priority and are shipped for next working day delivery. Orders may be upgraded to a courier service.

Europe

Standard Delivery (When you spend £100)

FREE

Within 5-10 days from day of dispatch

Orders are processed as normal and shipped by Royal Mail International. The order can be sent tracked

Standard Delivery (When you spend under £100)

£4.95

Within 3-8 days from day of dispatch

Orders are processed as a priority and shipped by Royal Mail International. The order can be sent tracked.

Express

£20

Within 2-3 days from day of dispatch

Orders are processed as a priority and are shipped for next working day delivery.

US/Canada

Standard Delivery (When you spend £100)

FREE

Within 5-10 days from day of dispatch

Orders are processed as normal and shipped by Royal Mail International. The order can be sent tracked.

Standard Delivery (When you spend under £100)

£4.95

Within 3-8 days from day of dispatch

Orders are processed as a priority and shipped by Royal Mail International. The order can be sent tracked.

Express

£15

Within 1-2 days from day of dispatch

Orders are processed as a priority and shipped by Fedex.

Rest of the World

Standard Delivery (When you spend £100)

FREE

Within 5-10 days from day of dispatch

Orders are processed as normal and shipped by Royal Mail International. The order can be sent tracked.

Standard Delivery (When you spend under £100)

£4.95

Within 3-8 days from day of dispatch

Orders are processed as a priority and shipped by Royal Mail International. The order can be sent tracked.

Express

£45

Within 1-2 days from day of dispatch

Orders are processed as a priority and shipped by Fedex.


† Daily cut off time for orders to be dispatched same day is 1 pm GMT.
* Occasionally items will get delayed in customs and Mio Destino cannot be responsible if the delivery timeframe is not met due to these delays.
   Please note for our standard shipping services these timeframes are Royal Mail's "targets" but are not guaranteed.


When will my product be dispatched?


Most products will be dispatched on the same day as the transaction is completed or on the next working day if the purchase is made after 1 pm GMT.  Some products have a longer lead time which will be indicated on the product description or at time or ordering. If you purchase next day service on an item with a longer lead time, we will send it by that Next Day service as soon as we receive the item in stock. This express service is still the faster option.


Will my purchase come Gift Wrapped?

We want to make life easy for you, therefore all of our products orders* over £100/$150 USD come beautifully gift wrapped in Mio Destino tissue paper, in an elegant rigid black Mio Destino Gift box tied with red ribbon, ready to hand as a present to your loved one at no extra cost and no extra effort.

*However, please note: Any items purchased in a sale or similar price reduction offer will not be sent gift wrapped.


I don't want what I've bought to be recognisable - is the outer packaging discreet?

Yes, our packaging is completely discreet and is shipped in plain unbranded packaging to protect it and to ensure your privacy. Only our return address is shown with the Company name as MIOD Ltd


Delivery Address


Can I have my purchase sent to another address?

Yes you can. As recorded deliveries have to be signed for you may prefer to give Mio Destino a different delivery address other than your home address such as a workplace, if permissible, or a friend. You can save these addresses for future orders.


Can I send the gift direct to my partner and the receipt to my address?

Yes you can, but please let us know that you would like this done and tell us which address gets the present and which the receipt.


Urgent Deliveries


If I need to get the present as soon as possible, can you help me?

If you require a delivery as a matter of urgency, Mio Destino can provide 'same day' courier service on the UK mainland, time permitting. Customers must call or email Mio Destino to request same day delivery and to make payment for such delivery, prior to dispatch.


Mio Destino seeks to arrange delivery to you as quickly as possible and the vast majority of our products go out on the date of payment. However, though we cannot guarantee that you will receive your products within any particular time period we will endeavour to ensure you receive your gift as soon as feasible.

You will be responsible for payment, if required, of all sales, use, property and value-added taxes, customs charges and duties, or other taxes related to any order or item(s) supplied, except for taxes based solely on Mio Destino's net income. If we are required to pay any such taxes, then such taxes shall be billed to and paid by you.


If I Live Outside of the UK, will I have to pay customs duty?

If you live outside the EU, you may be charged with customs duties. Most countries have duty levels allowing you to import up to about $200 USD. However, there are exceptions, where governments impose quite high import duties including Canada, Scandinavian countries and South Africa. You will be responsible for any import duties so please check with your internal Customs office.


Do you send items via BFPO or APO/FPO?

Yes, when ordering lingerie, swimwear, hosiery, pyjamas or corsets simply provide your full address including your service number, rank, full name, unit, BFPO or APO/FPO Number and any special instructions. We can only send these orders by UK or US postal services, not Fedex or courier, please make your delivery selection accordingly.