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Experienced Customer Service Team Leader and Ecommerce Associate

Experienced Customer Service Team Leader and Ecommerce Associate
Mio Destino Ltd – Oakham, Rutland

Job Description

Mio Destino is an award winning online lingerie, swimwear and lounge wear retailer. We are a high growth company, in our 12th year of business and constantly expanding. Our company values are Team, Innovation and Customer Care. As customer care is an unpinning value to our organization, this role is crucial in maintaining our extremely high level of customer service.

We require a team member to be responsible for our customer service operations. However, this is a split position as the customer service function does not require a full time employee. To make this a full time position, we are combining the position with an Ecommerce Assistant role.

Job Responsibilities – Customer Care

  • - To provide excellent customer service to Mio Destino English speaking customers
  • - To respond to all customer service queries quickly within time goals
  • - To be the point of contact for other language customer services (French and German) and provide support or assist with problem escalation.
  • - Being the Mio Destino customer advocate by liaising with Ordering team and Delivery team.

Job Responsibilities – Ecommerce Marketplace Development

  • - To assist with the launch of new websites and/or marketplaces by helping process product data information
  • - To work on SEO activities
  • - To assist with the launch of new ecommerce platforms

Also, in this position, you may be called upon from time to time, to assist with other operational areas of the business whether covering for staff holidays or in peak times, by jumping in to help other departments as required.

This position would be ideal for someone with proven and successful customer service experience, who is looking for their next challenge and will have the opportunity to be responsible for the entire customer service function of the Company. This position would also be attractive to new graduates as it would provide an opportunity to build a career in a fast growing company. You will also be involved with the ecommerce side of the business, enabling new skill development and experience.

Skills required:

  • - 1-2 years of customer service experience (including written responses to customer emails)
  • - Excellent organization and able to work under pressure
  • - Strong attention to detail
  • - Ability to write well
  • - A strong team player who is happy to jump in and help out
  • - A problem-solver by nature who has common sense
  • - Someone who is at ease with ever-changing environment which is growing rapidly
  • - Competence in Microsoft Excel

Hours are Monday - Friday - 830- 500 pm. Salary is £16,500-19,500 depending on experience. We are located in Oakham, Rutland.

We are looking to fill this vacancy by early to mid September. If you are interested, please send your CV and a letter indicating why you would be good for the job as soon as possible. If we feel you are a possible match, we will contact you quickly for an interview. Due to the volume of applicants, we will not be able to contact applicants that we feel are unsuitable. Please note that applications with grammatical and typographical errors will be deleted. Thank you for applying.

Please send CV to [email protected]